1. Eligibility:

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• Returns must be initiated within [number] days of receiving your order. Certain products such as perishable goods, personalized items, and digital downloads are exempt from being returned

2. Return Process:

• To initiate a return, please contact our customer service team with your order details and reason for the return.
• Our team will provide you with a return authorization number and instructions on how to return the item. – Please ensure that the item is securely packaged to prevent any damage during transit.

3. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.
• Refunds may take additional time to reflect in your account depending on your payment provider.

4. Return Shipping:

• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service for returning your item to ensure its safe arrival.

5. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

We strive to make the return and refund process as simple and convenient as possible for our customers. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance.